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Earlier work2026

CATCHLINE

A managed 24/7 AI receptionist for HVAC and plumbing contractors.

A phone call waveform on a 24/7 radar receiver, routed between a trade call and a booked ticket

The idea.

CATCHLINE answers the after-hours and overflow calls that owner-operated trade contractors in Orange County lose to voicemail: emergency triage, on-call escalation, booking, call logs, and transcripts, with monthly proof of captured revenue.

My part in it.

  1. Designed the voice-agent workflows, escalation logic, and reporting. Runs the service end to end.
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